Changing Your Order
Once an order has been placed, changes cannot be made. If needed, you may cancel your order within 12 hours of purchase or return the items after receiving them and submit a new order.
Canceling Your Order
You may cancel an order within 12 Hours of submitting. Orders placed using Coupon or Gift Cards cannot be cancelled. For information about refunds or exchanges, please see our return instructions.
How do refunds work for canceled orders?
Your payment method is only charged once the order has been shipped. If an order is canceled before this, no charges will be applied, and therefore, no refund is necessary. A temporary authorization hold may appear on your account, but it will automatically be released within a few days.
Can I change the shipping address on my order?
No, our team moves quickly to process and ship your order—we cannot change your delivery address. However, after your order ships, you can contact the carrier directly to see if they can update the address or redirect the package to a pickup facility:
Can I change the shipping address on my Nike By You order?
Depending on the status of your custom order, we may be able to change your Nike By You delivery address. Please contact us for assistance.
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